Shipping Policy

Thank you for shopping with Chew Cheer Chow! We’re committed to getting your pup’s treats to you as quickly and safely as possible. Please review our shipping policy below.

Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).
Because many of our treats are made in small batches, processing times may vary slightly during high-volume periods or special launches.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Time

We currently ship within the United States.

Estimated delivery times (after processing):

Standard Shipping: 3–7 business days

Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other factors outside of our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size.

Tracking Information

Once your order ships, you’ll receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear after shipment.

Carrier Delays

Chew Cheer Chow is not responsible for shipping delays caused by the carrier, including but not limited to:

Weather conditions
Holidays
Carrier service disruptions
Incorrect or incomplete address information provided at checkout

If your tracking shows your package is in transit or delayed, we kindly ask for your patience while the carrier completes delivery.

Incorrect Addresses

Please ensure your shipping address is correct at checkout.
Chew Cheer Chow is not responsible for orders shipped to incorrectly entered addresses.

If an order is returned to us due to an address error, additional shipping fees may apply to reship the order.

Lost or Stolen Packages

Once an order is marked as delivered by the carrier, Chew Cheer Chow is not responsible for lost or stolen packages.

If you believe your package is lost:

Please contact the carrier directly using your tracking number.
You may also reach out to us, and we’ll do our best to assist.

Questions?

If you have any questions about shipping or your order, please contact us:

📧 Email: support@chewcheerchow.com
📞 Phone: 908-318-4216

Customer Care Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)